nogo88 Privacy Policy

Full Privacy Policy

This policy governs the collection and use of personal data by nogo88. Last reviewed: 1 January 2026.

1. Data We Collect

nogo88 collects personal data through several channels: directly from you during account registration and verification, automatically through your use of the platform, and from third-party payment providers when you make deposits or withdrawals. We collect only the information that is necessary and proportionate to the purposes described in this policy.

Registration and account data — collected when you create a nogo88 account:

• Full legal name as it appears on your government-issued identity document
• Date of birth (used to verify you are 21 years of age or older)
• Email address (primary contact and account recovery channel)
• Mobile phone number (used for account verification and security alerts)
• Residential address including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other)
• Username and hashed password (we never store passwords in plain text)

Identity verification (KYC) data — collected when you request a withdrawal or when required by our compliance process:

• Scanned copy or clear photograph of a government-issued photo ID (National Identity Card, passport, or driving licence)
• Selfie or live photograph for facial comparison, where required
• Proof of address document (utility bill, bank statement, or similar), dated within the last three months
• Payment method ownership evidence (screenshot of bKash, Nagad, Rocket, or Upay account registered in your name)

Transaction data — recorded automatically for every financial event on your account:

• Deposit amounts, timestamps, and payment method references
• Withdrawal requests, amounts, and processing status
• Bonus claims, wagering activity, and promotional participation history
• Game history including game titles, stakes, results, and session durations

Technical and usage data — collected automatically when you access the nogo88 platform:

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Pages visited, navigation paths, and time spent on each section
• Session start and end times in Bangladesh Standard Time (UTC+6)
• Cookies and similar tracking technologies (see Section 6 for full details)

2. How We Use Your Data

nogo88 processes personal data for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected. The primary purposes for which we use your information are as follows:

• Account creation and management: To set up, maintain, and manage your nogo88 player account, including login authentication and account recovery.
• Age and identity verification: To confirm that you are 21 years of age or older and that your identity matches the details provided at registration, in compliance with responsible gaming obligations.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, DBBL, City Bank, BRAC Bank, and other supported methods in BDT.
• Customer support: To respond to your queries, complaints, and requests submitted via email at [email protected] or through any in-platform support channel.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other prohibited activities as outlined in the nogo88 Terms & Conditions.
• Regulatory compliance: To meet our legal obligations regarding record-keeping, anti-money laundering (AML) controls, and responsible gaming requirements.
• Platform improvement: To analyse usage patterns and improve the performance, layout, and content of the nogo88 website and mobile experience.
• Promotional communications: To send you relevant offers, bonus alerts, and event notifications — only where you have opted in to receive such communications. You may opt out at any time.
• Responsible gaming monitoring: To identify patterns of play that may indicate problem gambling behaviour and to proactively offer support tools such as deposit limits or cooling-off periods.

3. Legal Basis for Processing

nogo88 processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contractual necessity: Processing required to enter into and perform the player account agreement with you, including account setup, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC identity verification, AML record-keeping, and responsible gaming mandates.
• Legitimate interests: Processing carried out in the legitimate interests of nogo88 to maintain platform security, prevent fraud, improve services, and protect the rights of all players.
• Consent: Processing for optional purposes such as marketing communications, where we have obtained your explicit consent. You retain the right to withdraw consent at any time without affecting the lawfulness of processing conducted prior to your withdrawal.

4. Data Sharing and Disclosure

nogo88 does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment providers: We share transaction-relevant data with bKash, Nagad, Rocket, Upay, and other payment service partners solely to process your deposits and withdrawals. Each payment provider operates under its own privacy policy and data security obligations.
• Game studios and software providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data to support game performance and fairness audits. No personally identifiable registration data is shared with game providers.
• Identity verification services: Where automated KYC checks are performed, your identity documents may be processed by a third-party verification partner operating under a strict data processing agreement with nogo88.
• Legal and regulatory authorities: We may disclose personal data to government authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or valid legal process.
• Fraud prevention networks: In cases of suspected fraud or money laundering, relevant data may be shared with industry fraud prevention bodies to protect the integrity of the platform and other players.
• Business successors: In the event of a merger, acquisition, or sale of nogo88's business, player data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

5. Data Retention

nogo88 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Where deletion is technically impractical in the short term, data is isolated and protected from further active processing until deletion is carried out.

6. Cookies and Similar Technologies

nogo88 uses cookies and similar tracking technologies to support essential platform functions, analyse usage patterns, and improve the player experience. A cookie is a small text file stored on your device by your browser when you visit a website.

• Essential cookies: Required for the platform to function correctly. These include session authentication tokens, security cookies, and load-balancing identifiers. These cookies cannot be disabled without affecting your ability to use the platform.
• Functional cookies: Remember your preferences such as language, display settings, and previously entered information to improve convenience on return visits.
• Analytics cookies: Collect anonymised data about how players navigate the nogo88 platform — pages visited, time on page, error events — to help us identify areas for improvement. No personally identifiable information is collected via analytics cookies.
• Security cookies: Used to detect suspicious login attempts, bot traffic, and other malicious activity to keep your account secure.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of specific features on the nogo88 platform. nogo88 does not use third-party advertising cookies or behavioural targeting cookies.

7. Data Security

nogo88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Key security measures in place include:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and nogo88 servers
• Encryption of sensitive data fields at rest within our database systems
• Password hashing using industry-standard cryptographic algorithms — plain-text passwords are never stored
• Role-based access controls ensuring that only authorised nogo88 personnel with a documented business need can access player data
• Regular security assessments and penetration testing of the nogo88 platform infrastructure
• Incident response procedures to detect, contain, and notify affected parties in the event of a data breach

Despite these measures, no online platform can guarantee absolute security. You play an important role in keeping your account secure by using a strong, unique password and by notifying nogo88 immediately if you suspect any unauthorised access to your account.

8. Your Data Rights

As a nogo88 player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and your registered username. We will respond within 30 days of receiving your request.

9. Minors and Age Restriction

The nogo88 platform is strictly intended for individuals who are 21 years of age or older. nogo88 does not knowingly collect personal data from anyone under the age of 21. If we become aware that a registered account belongs to an individual under 21 years old, we will immediately suspend that account, delete all associated personal data to the extent permitted by legal obligations, and return any deposited funds following identity verification of the account holder.

If you believe that a minor may have created an account on the nogo88 platform, please notify us immediately at [email protected] so that appropriate action can be taken without delay.

10. Links to Third-Party Services

The nogo88 platform may reference third-party payment providers such as bKash, Nagad, Rocket, and Upay as part of the deposit and withdrawal process. Each of these providers operates as an independent data controller and is governed by its own privacy policy. nogo88 is not responsible for the privacy practices of third-party payment platforms. We encourage you to review the privacy policies of any third-party service you use in connection with your nogo88 account.

11. Changes to This Privacy Policy

nogo88 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will notify registered players by email to the address associated with their account and by displaying a prominent notice on the nogo88 platform for a minimum of seven (7) days prior to the changes taking effect. The "Last reviewed" date at the top of this policy will be updated accordingly. Continued use of the nogo88 platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

12. Contact Our Privacy Team

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the nogo88 privacy and support team directly:

Please include your registered nogo88 username and a clear description of your request to ensure we can respond promptly and accurately. All data rights requests are handled confidentially by our dedicated support team.